83rd Year | 2021-22 | Integrated Annual Report
We have an obligation to address the suggestions and concerns of our stakeholders to build trusted relationships and strengthen our reputation as a responsible and sustainable organisation. We undertake engagement exercises to measure the quality of relationships with them and make informed decisions. This is essential to our purpose of serving society through science and creating value for our stakeholders.
Dividends, profitability and financial stability, robust ESG practices, climate change risks, cyber risks, growth prospects
Annual General Meeting, shareholder meets, email, Stock Exchange (SE) intimations, investor/analysts meet/conference calls, annual report, quarterly results, media releases, Company/SE website
Responsible Care (RC), innovation, operational efficiencies, improvement areas, long-term strategy plans, training and awareness, responsible marketing, brand communication, health, safety and engagement initiatives
Senior leaders’ communication/talk/forum, town hall briefing, goal setting and performance appraisal meetings/review, exit interviews, arbitration/ union meetings, wellness initiatives, engagement survey, email, intranet, flat screens, websites, poster campaigns, house magazines, confluence, circulars, quarterly publication, newsletters
Product quality and availability, responsiveness to needs, aftersales service, responsible guidelines / manufacturing, climate change disclosures, life cycle assessment
Website ECRM, distributor / retailer / direct customer / achievers’ meets, senior leader-customer meets / visits, customer plant visits, COO club, key account management workshops, focus group discussion, trade body membership, complaints management, helpdesk, conferences, joint BD plans, information on packaging, customer surveys, NPS
Quality, timely delivery and payments, ESG consideration (sustainability, safety checks, compliances, ethical behaviour), ISO and OHSAS standards, collaboration and digitalisation opportunities
Prequalification/vetting, communication and partnership meets, plant visits, MoU and framework agreements, trade association meets/seminars, professional networks, Bhagidhari Sabha, contract management/review, product workshops/on site presentations, satisfaction surveys, Pro Care helpdesk
Strong ESG practices (climate change roadmap, frameworks for sustainability and beyond compliance and RC, changes in regulatory frameworks, skill and capacity building, employment, environmental measures), policy advocacy, timely contribution to exchequer/local infrastructure, proactive engagement
Advocacy meetings with local/state/national government and ministries, seminars, media releases, conferences, membership in local enterprise partnership and industry bodies (ICC, IMA, CII, CIA, ESAPA, RC, UNGC)
RC, waste management, integrated water management, clean water, climate change impacts, community development, self-sustainability, livelihood support, disaster relief, support of the UN SDGs building capacity of future leaders, digital ecosystem development
Meets (of community/local authority and town council/committee/location head/SWOT council), community visits and projects, partnership with local charities, volunteerism, seminars/conferences