Location: Mithapur Plant Picture Credit: Chirag R. Parmar
We believe we have an obligation to address the suggestions and concerns of our stakeholders. We feel it is essential to build and nurture trusted relationships, and strengthen our reputation as a responsible and sustainable organisation. This will help propel our inclusive and sustainable growth objective, and help us transcend our business goals to positively impact all our stakeholder groups.
KPI
Product quality and availability, responsiveness to needs, after-sales service, responsible guidelines / manufacturing, climate change disclosures, life cycle assessment
Engagement Methods
Website ECRM, distributors / retailers/ direct customers / achievers’ meets, senior leader-customer meets / visits, customer plant visits, COO club, key account management workshops, focus group discussions, trade body memberships, complaints management, helpdesk, conferences, joint BD plans, information on packaging, customer surveys, NPS
Material Matters
M1M2M4M5M6M7M9M10M15M16M19
KPI
Dividends, profitability and financial stability, robust ESG practices, climate change risks, cyber risks, growth prospects
Engagement Methods
Annual general meeting, shareholder meets, emails, Stock Exchange (SE) intimations, investor/analyst meets/ conference calls, annual reports, quarterly results, media releases, Company/SE website
M1M2M7
KPI
Responsible Care (RC), innovation, operational efficiencies, improvement areas, long-term strategy plans, training and awareness, responsible marketing, brand communication, health, safety and engagement initiatives
Engagement Methods
Senior leaders’ communication/ talk/forum, town hall briefing, goal setting and performance appraisal meetings/reviews, exit interviews, union meetings, wellness initiatives, engagement surveys, emails, intranet, flat screens, websites, poster campaigns, house magazines, confluence, circulars, quarterly publications, newsletters
M1M3M11M13
We undertake regular engagement exercises to measure the quality of our relationships with our stakeholders and make informed decisions. This is essential to our purpose of serving society through science, and creating value for our stakeholders.
KPI
Quality, timely delivery and payments, ESG consideration (sustainability, safety checks, compliances, ethical behaviour), ISO and OHSAS standards, collaboration and digitalisation opportunities
Engagement Methods
Pre-qualification/vetting, communication and partnership meets, plant visits, MoUs and framework agreements, trade association meets/seminars, professional networks, Bhagidhari Sabha, contract management/ review, product workshops/on-site presentations, satisfaction surveys, Pro Care helpdesk
Material Matters
M1M3M4M12M15M20
KPI
Strong ESG practices (climate change roadmap, frameworks for sustainability and beyond compliance and RC, changes in regulatory frameworks, skill and capacity building, employment, environmental measures), policy advocacy, timely contribution to exchequer/local infrastructure, proactive engagement
Engagement Methods
Advocacy meetings with local/state/ national governments and ministries, seminars, media releases, conferences, membership in local enterprise partnerships and industry bodies (ICC, IMA, CII, CIA, ESAPA, RC, UNGC)
Material Matters
M1M4M7M8M14M16M17M18
KPI
RC, waste management, integrated water management, clean water, climate change impacts, community development, self-sustainability, livelihood support, disaster relief, support of the UN SDGs building capacity of future leaders, digital eco-system development
Engagement Methods
Meets (of community/local authority and town council/committee/location head/SWOT council), community visits and projects, partnerships with local charities, volunteerism, seminars/ conferences
Material Matters
M1M2M7M9M11M15M16
