During FY 2022-23, we undertook a large-scale stakeholder-driven materiality assessment with the support of a third party. The aim was to identify the material issues relevant to our businesses, and accordingly realign our strategic approach to the changing scenario.
Our goal is to focus our efforts on prioritising how we, through our business activities, can maximise the value we bring to the economy, environment and society. The process of ESG materiality assessment is at the core of our ESG efforts – it is auditable, inclusive and balanced.
Material matters | Areas focussed | Mitigating actions |
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M1Health & Safety |
Safe work environment, emergency preparedness, digitised reporting |
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M2Business Ethics |
Maintaining highest level of code of conduct and ethics through training and policy frameworks |
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M3Employee Development |
Human capital development issues like training of employees/delivery partners, inter-department learning, job up-skilling |
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M4Regulatory Issues and Compliances |
Having a framework which ensures that the organisation meets all the regulatory compliances |
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M5Energy Efficiency |
Process optimisation, cleaner fuel transition, energy efficiency |
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M6Water Stewardship |
Reducing dependency on water, given that it is a limited resource and is essential to the production of goods; recycling as much as possible and reusing water across operations |
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M7Reducing Carbon Footprint |
Minimising CO2 footprint by achieving Net Zero & taking steps to remove additional CO2 from the atmosphere (e.g. carbon capture & storage, carbon credits, carbon sinks, route optimisation for delivery partners to reduce carbon footprint); Also adopting strategies to mitigate the long-term impact on climate change |
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