Engaging with Stakeholders

At Tata Chemicals, we understand that our operations have significant impact on environment, economy and communities. Various sections of society are directly and indirectly impacted by the Company’s operations.

Over the years, the Company has significantly benefited by engaging with stakeholders such as local communities, environmental groups, regulators, investors, customers, employees and partners. We continue to include their expectations, concerns and guidance into our strategy and actions for sustained value creation and inclusive growth.

Governance oversight: Stakeholders Relationship Committee

KPIs

Responsible Care, community development, livelihood support, clean water, disaster relief, climate change impact, waste management, digital ecosystem development, skill development, employment

Engagement Methods

  • Personal engagement with community, local authority and town council, committee, location head, community visits and projects, partnership with local charities, NGOs, Tata volunteering initiatives, seminars, conferences
  • Focussed Group Discussions with Communities, local authorities, location heads

Material matters

M3 M5 M6 M10

Capitals impacted

SC NC HC

KPIs

Health & safety, wellbeing, skill enhancement, productivity & effectiveness, diversity, attrition, performance management

Engagement Methods

  • Periodic senior leadership communication/forum, quarterly town hall briefings, annual goal setting and half yearly performance appraisal meetings, reviews, quarterly training calendar, union meetings, monthly wellness initiatives
  • Bi-annual engagement surveys, periodic announcements, weekly internal job postings, formal and informal rewards and recognition, volunteering programmes, intranet, websites, poster campaigns, circulars, quarterly publications and newsletters, exit interviews

Material matters

M1 M2 M7 M9 M15

Capitals impacted

HC

KPIs

Dividends, profitability and financial stability, robust ESG performance, cyber risks, growth prospects

Engagement Methods

  • Data published on Company/ Stock Exchange (SE) website, SE intimations; annual reports, quarterly results, media releases, among others
  • Communication through annual general meetings and other shareholder meetings, quarterly earnings call, investor and analyst meetings/conference calls, investor conferences, road shows, e-mails correspondences and more

Material matters

M2 M4 M14 M19

Capitals impacted

FC NC SC

KPIs

Product quality and availability, responsiveness to needs, after-sales service, responsible guidelines / manufacturing, climate change disclosures, life cycle assessment

Engagement Methods

  • Website ECRM, distributors / direct customers, senior leader-customer meets / visits, customer plant visits, COO club, regional meets, key account management workshops
  • Focus group discussions, trade body memberships, complaints management, helpdesk, conferences, joint business development plans, information on packaging, customer satisfaction surveys, NPS

Material matters

M1 M2 M3 M6 M11 M20

Capitals impacted

SC

KPIs

Strong ESG practices (climate change roadmap, frameworks for sustainability and beyond compliance and Responsible Care, changes in regulatory frameworks, skill and capacity building, employment, environmental measures), policy advocacy, timely contribution to exchequer/local infrastructure

Engagement Methods

Advocacy meetings with local / state / national governments and ministries, seminars, media releases, conferences, membership in local enterprise partnerships and industry bodies (ICC, IMA, CII, CIA, ESAPA, RC, UNGC)

Material matters

M1 M4 M14 M16 M17 M18 M19

Capitals impacted

SC

KPIs

Quality, timely delivery and payments, ESG consideration (sustainability, safety checks, compliances, ethical behaviour), ISO and OHSAS standards, collaboration and digitalisation opportunities, vendor satisfaction

Engagement Methods

  • Pre-qualification/vetting, communication and partnership meets, plant visits, MoUs and framework agreements, tradeassociation meets/seminars, professional networks
  • Bhagidhari Sabha, contract management/review, product workshops/on-site presentations, vendor satisfaction surveys, senior leadership meetings, Pro Care helpdesk

Material matters

M1 M3 M4 M12 M15 M20

Capitals impacted

SC