Engaging with our Stakeholders
We ensure an open dialogue with all stakeholders to understand and consider their needs when making strategic and operational decisions. This helps us build long-term relationships, deliver sustainable performance and create value for all.
Topics Discussed
Growth in share price and dividends, profitability, sustainability practices, climate change risks, robust governance, financial stability, growth prospects
Relevant Material Issues
Various Platforms/Forums of Engagement
Annual General Meeting (AGM) and other shareholder meets, Periodic email communications and Stock Exchange intimations, investor/analysts meet/conference calls, annual report, quarterly results, media releases, Company/Stock Exchanges website
Consistent quality and availability, responsiveness to needs, aftersales service, sustainability, responsible guidelines, climate change disclosures, responsible manufacturing, life cycle assessment
Relevant Material Issues
Various Platforms/Forums of Engagement
Website ECRM, distributor / retailer / direct customer meets, senior leaders customer meets / visits, customer plant visits, COO club, achievers meet, Key Account Management workshops, focus group discussion, membership in trade bodies, complaints management, helpdesk, conferences, joint business development plans, information on packaging, customer surveys, Net Promoter Score
Quality, timely delivery and payments, sustainability performance, safety checks, compliances, ethical behaviour, ISO and OHSAS standards, collaboration opportunities, digitalisation opportunities
Relevant Material Issues
Various Platforms/Forums of Engagement
Supplier prequalification/vetting, communication meets, supplier plant visits, partnership meetings, MoU agreements, trade association meets/seminars, professional networks, Bhagidhari Sabha, contract management/review, product workshops/on site presentations, framework agreements, satisfaction surveys, Pro Care helpdesk
Climate change roadmap, sustainability frameworks, policy advocacy, plastic waste management, developing of framework beyond compliance and responsible care (RC), timely contribution to exchequer/ local infrastructure, proactive engagement, skill and capacity building, sustainable livelihood, clean and safe environment
Relevant Material Issues
Various Platforms/Forums of Engagement
Advocacy meetings with local/state/national government and ministries, seminars, media releases, conferences, membership in local enterprise partnership, industry body memberships (ICC, IMA, CII, CIA, ESAPA)
Responsible Care, innovation, operational efficiencies, improvement areas, employee engagements / benefits, long-term strategy plans, training, awareness, responsible marketing, brand communication, health and safety
Relevant Material Issues
Various Platforms/Forums of Engagement
Senior leaders’ communication/talk /forum, town hall briefing, goal setting and performance appraisal meetings/ review, exit interviews, arbitration/union meetings, wellness initiatives, focus on workplace safety, employee engagement survey, email updates, intranet, flat screens, websites, poster campaigns, house magazines, confluence, circulars, quarterly publication, intranet, newsletters
Responsible Care, waste management issues, self-sustainability, integrated water management plans, Roadmaps for Cleanwater Initiative Community Development agreement, Livelihood support, Disaster relief
Relevant Material Issues
Various Platforms/Forums of Engagement
Community meetings/visits, local authority and town council/committee meetings, location head’s meet, SWOT council meets, community projects, partnership working with local charities, volunteerism, seminars/ conferences